Shipping policy
At El Patio, all items sold are in stock and ready to ship. Orders are fulfilled through one of the world’s leading logistics and fulfillment facilities, ensuring fast, secure, and professional handling from dispatch to delivery.
Each order includes a high-quality, multi-use bag, designed to enhance your experience while reducing waste.
Shipping Accuracy
- It is the client’s responsibility to provide accurate shipping information during checkout.
- Errors in the provided address may result in additional charges to re-ship the order. Clients are responsible for covering any extra shipping costs due to such errors.
Processing & Shipping Timeline
- Please allow 3-5 business days for processing due to high order volume.
- Delivery times are displayed at checkout and vary based on location.
- Tracking information will be provided once your order ships.
Customs & Duties
- International orders may be subject to customs duties, taxes, or fees upon arrival in the destination country. These charges vary by region and are the client’s responsibility.
- El Patio is not responsible for customs-related delays or fees.
Import Duties & Taxes (U.S. Orders)
- Due to recent U.S. import regulations, all import duties and taxes are the customer’s responsibility.
- If import fees are not paid and the parcel is returned, the shipping and import costs will be deducted from any refund.
- In some cases, we may not be able to issue a refund for returned parcels.
Shipping Costs
- Shipping costs vary based on location and order size. These will be calculated and displayed at checkout.
Quality & Care
Every order is carefully prepared and packed to meet El Patio’s quality standards.
The multi-use bag included with each shipment reflects our commitment to quality, durability, and sustainability.
If you have any questions or concerns about shipping, feel free to contact me at contact@elpatio.shop.