FAQs

Can I Return my Order?

Yes! You can return your order within 14 days of delivery. As El Patio is run by a one-man team, this policy allows me to provide the best possible support while ensuring everything is handled with care and attention.

To start your return, please email us at contact@elpatio.shop with your order details.

Can I Cancel my Order?

Once an order is placed, it cannot be amended or canceled. At El Patio, I work hard to process orders quickly so that you receive them as soon as possible. This means the window for changes is extremely limited. Please double-check your order details before completing your purchase, and feel free to reach out to contact@elpatio.shop if you have any concerns.

Can I get free shipping?

Yes, orders above €100 get free shipping

Do you do restocks?

As an artist, my process is anything but predictable—sometimes, I don’t even know what I’ll be doing tomorrow. That same spirit applies to El Patio. Restocks? Maybe, maybe not. Each drop is a reflection of where my creativity takes me at the moment, so once something is gone, it might stay that way—or it might surprise us both and return in a new light. El Patio thrives on spontaneity, just like art itself.

Can I exchange my order?

Exchanges are possible, but they follow the same guidelines as returns. You can exchange your order within 14 days of delivery. As El Patio is run by a one-man team, this policy helps me ensure every exchange is handled with care and attention, providing the best possible support.

To start your exchange, please email us at contact@elpatio.shop with your order details.