Yes. You can return your order within 14 days of delivery, provided the item is unused, in its original condition, and with all tags attached.

To start a return, exchange, or claim (including defective or incorrect items), please submit your request through our Returns Request Form.

Returns sent without prior approval may not be accepted.

Returns and exchanges are processed after an order has been delivered.

A handling fee of €1.50 per item applies to all returns and exchanges.
This covers reception, quality control, and restocking.

Shipping costs for returns and exchanges are non-refundable.

All return and exchange shipping fees depend on the destination country or region.

Return and exchange requests must be made within the return period indicated on this website.

Return shipping costs

A return involves one shipment: from the customer back to our warehouse.
The return shipping cost will be deducted from the refund or charged separately, depending on the case.

Return shipping prices by region

Spain (Mainland)
€6.90 per return shipment

Balearic Islands (Mallorca, Menorca, Ibiza)
€9.90 per return shipment

Canary Islands (Tenerife, Las Palmas and other islands)
€14.90 per return shipment

Ceuta & Melilla
€14.90 per return shipment

European Union (EU)
€12.90 per return shipment
(Applies to EU countries including France, Germany, Italy, Portugal, Belgium, Netherlands, Austria, Sweden, Poland and others.)

United Kingdom
€16.90 per return shipment

United States & Canada
Return costs from the United States & Canada are calculated on a case-by-case basis. Please contact us at contact@elpatio.shop and we'll be happy to help.

Rest of the world
From €39.90 per return shipment

Once an order is placed, it cannot be amended or canceled. At El Patio, I work hard to process orders quickly so that you receive them as soon as possible. This means the window for changes is extremely limited. Please double-check your order details before completing your purchase, and feel free to reach out to contact@elpatio.shop if you have any concerns.

Yes. Orders over €100 qualify for free EU shipping.

Each El Patio drop is limited and reflects a specific moment in time.

Some pieces may return in the future, while others may not. Once an item sells out, it may remain unavailable or reappear in a new form.

We recommend subscribing to updates to stay informed about future releases.

Yes, exchanges are possible and follow the same guidelines as returns.

You may request an exchange within 14 days of delivery, provided the item is unused, in original condition, and with all tags attached.

To start an exchange, please submit your request through our Returns Request Form.

Exchanges are processed once the original item has been received and inspected.

Returns and exchanges are processed after an order has been delivered.

A handling fee of €1.50 per item applies to all returns and exchanges.
This covers reception, quality control, and restocking.

Shipping costs for returns and exchanges are non-refundable.

All return and exchange shipping fees depend on the destination country or region.

Return and exchange requests must be made within the return period indicated on this website.

Exchange shipping costs

An exchange involves two shipments:

The return of the original item to our warehouse

The shipment of the new item back to the customer

Because of this, exchange shipping costs are higher than return shipping costs.

Exchange shipping prices by region

Spain (Mainland)
€11.90 per exchange

Balearic Islands (Mallorca, Menorca, Ibiza)
€16.90 per exchange

Canary Islands (Tenerife, Las Palmas and other islands)
€24.90 per exchange

Ceuta & Melilla
€24.90 per exchange

European Union (EU)
€22.90 per exchange
(Applies to EU countries including France, Germany, Italy, Portugal, Belgium, Netherlands, Austria, Sweden, Poland and others.)

United Kingdom
€29.90 per exchange

United States & Canada
Exchange costs from the United States & Canada are calculated on a case-by-case basis. Please contact us at contact@elpatio.shop and we'll be happy to help.

Rest of the world
From €69.90 per exchange